Took a resort off 15–25% OTA commission with its own booking engine
Measurable Business Impact
Before & After Mt7 Engineering
The Legacy Friction
Every booking via a portal
The Production Result
Direct bookings on their own site
Why The Old Setup Failed
A boutique resort in the Western Ghats, almost entirely dependent on OTAs. Every booking paid a portal 15–25% commission, and the resort had no direct channel of its own to fall back on.
The Engineering Solution
A full rebuild with its own booking engine — seven room types, live availability, instant booking through Razorpay, and best-price-guaranteed positioning aimed squarely at the OTAs.
Engineering Challenge Solved
Rate parity was the hard part, not the code. Undercutting the OTAs directly would have risked the resort's listings, so the direct channel had to win on inclusions and guarantees rather than on headline price. That was a commercial decision we had to work through with the owner before a line of the booking flow made sense.
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